<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/bc0701ee-2da1-43b7-84b2-51d31a5d6a26/5a4335a0-30a8-498f-af9b-b75870ba4599/Slap_logo.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/bc0701ee-2da1-43b7-84b2-51d31a5d6a26/5a4335a0-30a8-498f-af9b-b75870ba4599/Slap_logo.png" width="40px" />

Want to turn Notion into your Customer Support Platform? Have a look at getslap.co.

With Slap, convert emails into support tickets effortlessly ****and reply directly from Notion to provide seamless customer support.

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<aside> <img src="/icons/help-alternate_gray.svg" alt="/icons/help-alternate_gray.svg" width="40px" />

About this template:

• Tickets views
  • Tickets are ordered by priority.
  • There are two views of the tickets: the view My tickets only show the tickets assigned to your user.
• Tickets properties
  • ID is useful to automatically attribute a unique ID to each ticket created. After duplicating the template, don’t hesitate to add a prefix to the ID (such as HELP-, SUPPORT-, …)
  • Customize the Tags to your own use cases.
  • Contact email(s), Thread ID and Open in mailbox are only useful if you use Slap to synchronize your support mailbox with Notion and will be automatically populated. The content of the emails will be stored in the comments of the Notion page.
• Automations and formulas
  • The properties Closed on and Time Open (hrs) will be automatically populated thanks to formulas and automations. They will be used in the metrics to tell you how long tickets stay open.
• Charts
  • Have a look at the reporting page for some additional charts. </aside>