<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/bc0701ee-2da1-43b7-84b2-51d31a5d6a26/5a4335a0-30a8-498f-af9b-b75870ba4599/Slap_logo.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/bc0701ee-2da1-43b7-84b2-51d31a5d6a26/5a4335a0-30a8-498f-af9b-b75870ba4599/Slap_logo.png" width="40px" />

Want to turn Notion into your Customer Support Platform? Have a look at Slap!

With Slap, convert emails into support tickets effortlessly ****and reply directly from Notion to provide seamless customer support. Our complete guide to transform Notion into your customer support platform.

</aside>

Quick Start

1. Customize Tags — Edit the Tags property options to match your support categories
2. Add an ID prefix — In the ID property settings, add a prefix like HELP- or SUPPORT-
3. Connect your mailbox (optional) — Use Slap to sync your support inbox with this template

How it works

Dashboard views

• Tickets are grouped by status and ordered by priority
• Color indicates priority: yellow → orange → red
• My tickets view filters to your assigned tickets only

Ticket properties

• ID — Auto-generated unique identifier for each ticket
• Tags — Categorize tickets by type or topic
• Contact — Link tickets to your contacts database for history tracking
• Closed on / Time Open (hrs) — Auto-calculated via formulas and automations

Slap properties (auto-populated when using Slap)

• Contact emails, Thread ID, Open in Gmail, Source Mailbox
• Last Email, Last Sent Email, Last Received Email
• Email content appears in the page comments

Contacts database