When a new email arrives in a thread linked to a ticket that you've already closed in Notion, you might want to create a new ticket to keep conversations organized.

This prevents new issues from being buried in a completed item. You can set this up easily with a simple Notion Automation.

How to set up the automation

• Create a new automation in your database (e.g. If ticket closed, create new ticket in case of new email).
• Trigger: Select When STATUS is set to COMPLETE.
• Action: Choose Edit property > Thread ID and keep the value field empty.
• Save the automation.

This automation works by clearing the Thread ID when a ticket is closed. As a result, when a new email arrives in that thread, a new ticket will be created instead of updating the closed one.

<aside> Need help? Please contact us at [email protected] for assistance.

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